How can I contact customer support?

For Secure Email Threat Defense documentation and additional information on support resources, see the Cisco Secure Email Threat Defense User Guide.

With this purchase, you have also received a service contract that provides you entitlement to Solution Support for Government service level.

For product support, please open a case in the Sovereign Support Case Manager or contact us by phone at +1-877-669-1782 (press option 3). For Priority 1 (P1) or Priority 2 (P2) support outside of business hours (8:00PM-8:00AM ET), calling is the best way to request urgent assistance from our support team during these hours.

To create a product support case, your IdP must be set up in Sovereign Support Case Manager; Cisco will contact you with further instructions.